Frequently Asked Questions

What is your turnaround time?

The average turnaround time is 3–5 days. Actual timing depends on the sizes and quantity of prints being ordered. We’ll certainly let you know if its going to take longer than our average. Rush services are available. Please contact us for details.

What type of files do I need to send you?

We’ve created an entire page for this! Please visit our File Specs page for full details on what we need from you. .

How do I send you files?

When you place an order you can either send us a link ( from Dropbox, WeTransfer, etc. ) or we can send you a private link to upload your files.

What kind of paper do you offer?

We have a wide range of papers, fabrics, canvas, aluminum, woods and more… Have a look through our print surfaces page, and if you have more questions or would like to see and feel the full range of what we do, we recommend that you come in to the studio for an appointment.

Do you offer rush services?

We do offer rush services. Keep in mind that not all services can be rushed and availability fluctuates depending on our current work volume. Visit our Rush Orders page for more details.

Can I come in right now?

In most cases, probably not. I know, that sounds a little harsh. BUT, we take pride in being able to schedule appointments that allow us to spend proper time with each and every client. With that being said, if you need a rush job, give us a call and we will see if we can accommodate you!

How large can you print my images?

In most cases we can print up to just under 64″ wide and up to 10 feet long. Your file resolution will dictate how large your actual image can be printed. The size of our printers is only one part of the equation. Be sure to check out our reference page for the pixel dimensions and file resolutions needed for printing.

Do you a have a minimum order?

Yes, our minimum order is $50. This minimum applies to your printing and / or scanning costs only and does not take in to consideration any framing that you do at our studio.

Will you ship to another country?

Yes, we can ship via Fedex, UPS or USPS. Customs fees are paid by the client or recipient.

What kind of files do you need for printing?

We accept:

Other file formats may be ok, but check in with us if you have any questions. For best results, the resolution should be 300 ppi at the final print size. Resolution below 150 ppi is potentially ok, but may not produce the most desirable results.

Be sure to check out our full page dedicated to Print File Specs.