General Questions

What is your turn around time?

Standard turn around time is 3 – 5 business days for print jobs.

If you are scanning, doing test prints, or require assistance with formatting files as part of your job, please plan for 1 – 4 additional business days.

We do have rush services available. Not all jobs can be rushed, and we consider rush job requests on a case by case basis.

How do I schedule an appointment?

Please schedule an appointment under the contact menu above. If you call to schedule an appointment, we may direct you to the website, as this puts the request directly into our system and helps us keep things running smoothly.

Do you accept walk ins?

We generally don’t. Please be sure to schedule an appointment before arriving.

We’ll review the day and time requested and will either confirm with you, or we’ll work with you to find a time that works best.

Do you offer rush services?

We do have rush services, but all rush job requests are considered on a case by case basis. Please give us a call before placing a rush order to make sure that its something we can take care of for you. Our studio phone number is 213.587.2958.

What is the process for making prints?

You can find a breakdown of our basic process by going here.

Do you have an order minimum?

We have a $50 order minimum, before tax. If you need to place an order below our order minimum, we can charge you the minimum and create a credit for anything that is not used at that time. You’ll be able to use that credit for future orders, within the same calendar year that they are created.

How much does it cost to make prints?

You’ll need to first decide on what you want to print on. You can explore papers, compare papers, and compare canvas options all on our website, but many times the best bet is to schedule an appointment to visit our showroom and experience the materials and options in person.

If you find something on our website that you would like pricing for, most surfaces ( not all ) are available on our quotes page. Please keep in mind, you may need to scroll down on each drop down menu to find the options that you want.

What are the payment terms, and how do I pay?

In general, payment for printing and/or scanning is due up front before your production starts. For print orders over $500, a deposit of 75% may be applied upon request. Balance will be due on receipt of prints.

We do not refund production deposits due to the fact that we often order paper and materials specific to individual print jobs.Changes to the scope of production will result in either a revised invoice, or a printing credit on your account here with us.

For payments, we will invoice you after your order is placed, and you’ll be able to pay online using the link we send to you. Please keep in mind that invoices are sent within 24 hours, so if your job is time sensitive, please let us know.

Print Files

What file format do you need for printing?

Please take a few minutes to carefully read our file specs page.

Following these steps will help your job run smoothly.

How do I send my print files?

After you place your order you will receive a link to upload your files directly to our Dropbox account.

Please don’t send dropbox links, google drive links, or links from WeTransfer.

We’ll kindly request that you upload directly to our system.

How large can I print my file?

We’ve created a guide to print sizes that shows you how to find all of the info you need in order to plan for the largest prints available using the files you have.

If your file is not large enough, keep in mind we do have scanning and digital capture services to help you generate a high quality print file.

Should I include white borders on my files before sending them?

If you would like white borders on your prints, please include them in your print file before sending. If you need assistance with formatting your files, please let us know. There may – in some cases – be a charge for this, but we consider each job individually and will let you know up front if there are any costs associated with your request.

I have files that are not formatted, will you format them for print?

We can assist you in a number of ways – in terms of prepping your files.

Please visit the Digital Services options under the Services menu above.

Materials

What paper should I print on?

We do have a lot of options, and this can sometimes be overwhelming at first. You can compare papers on our site, which may help and be a great first step, but we usually recommend scheduling a visit to our show room to see materials and options in person.

If you are unable to visit our studio for any reason, please feel free to give us a call and we can make some recommendations over the phone prior to placing your order.

What canvas should I print on?

We’ve got a whole page for that. You’ll be able to compare canvas options and should be able to make a decision from there.

Will you select a material for me to print on?

If, for any reason, you would like us to make a professional recommendation for your job, please give us a call. We often recommend doing test prints and can help you narrow things down in order to keep things economical when doing your test prints. While we do have a lot of experience, we are very aware of the fact that our aesthetic preferences may not be yours. Its always best to see materials in person whenever possible.

Do you do Giclee printing?

You probably won’t hear us using this word, other than to answer the question of what this word means. The shortest answer is, yes, that’s essentially what we are doing.

There's something listed on your website that is not available on the quotes page, what do I do?

Don’t worry! Its probably available, and we probably have pricing for it! Just drop us a quick message and we can help.

I have my own paper, will you print on it?

We will consider this on a case by case basis. If we agree to print on your materials, we will provide you with a customized discount based on the specs of the job. If you have paper or material that we regularly stock, we unfortunately won’t print on your paper instead of ours.

Studio Info

Where is POV located?

We’re located in Downtown Los Angeles, at the corner of Kohler & Olympic. Before arriving, be sure to schedule an appointment, and check out the Map & Directions page to make sure you arrive here without any issues. If you use the address listed on Google or Yelp you will probably get lost and have to call us for directions.

Why should I work with POV?

We would recommend checking our our reviews on Google, Yelp, or right here on our site.

How do I contact the studio?

Call or Text: 213.587.2958

Email: info – at – povevolving – dot – com

Or

You can use the blue chat icon in the bottom right corner of your screen.

Where do I park when I arrive?

We have a large parking lot, and you can pull directly up to the front of our building.