WHAT’S NEXT? | AFTER SUBMITTING YOUR ORDER:
UPLOADING PRINT FILES:
After submitting your order below, you will be taken to a new page that has an UPLOADS tab. If you are ordering prints, you will be able to click the provided link and upload your files. Be sure to check our file specs. We recommend opening the file specs page in a new tab in order to not lose your progress here.
We’ll review your order details and will send you an invoice for payment. If we have questions we will contact you. Payment is due up front. For orders over $500, a deposit of 75% may be applied upon request. Balance will be due on receipt of prints, or before we ship them.
TERMS | PLEASE READ CAREFULLY
Turn around time is generally 3 – 5 business days for printing, however this can – and does – change occasionally due to our workload at any given time. Test prints add 1 – 3 days to your order as well. Scan + Print jobs increase lead time by 1 – 3 days depending on the scope of work. If you have any questions about lead time, please ask before placing your order.
Weekends and holidays are not included in stated lead times. If your job is time sensitive, please be certain that you selected a date.
Anything needed in less than 3 days is considered a rush job and will be billed based on when you need it completed.
DEPOSITS & REFUNDS:
We do not refund paid invoices or production deposits due to the fact that we often order paper and materials specific to individual jobs. Changes to the scope of production will result in either a revised invoice, or a credit on your account.
REGARDING PACKING FEES:
All orders will have some sort of packing fee added. We work to ensure that your order is packed safely for temporary storage and pick up, and we do not have an option that is $0 for packing.