General & Basic

How is this different from other services?

We offer a fine art print on demand solution that is intended for professional visual artists and photographers. Many other solutions on the web offer ‘art prints’ with very little detail or description of what that actually is. We give you print on demand access to a much wider range of papers and substrates. 

I need a webstore. Can you help?

While we’re no longer offering a service to build your store for you, we can certainly help advise you based on our experience. In general, if you want something very simple and easy to set up, we’d recommend using Squarespace, and if you’re looking for more features and the ability to really expand, then Shopify is a great solution. 

I’m just starting out and don’t have any sales history.. is this ok?

No problem. Most of our print on demand clients start by simply placing orders on our website as they come in. This is what we’ll recommend in the beginning, until you establish a steady order volume of at least 5+ orders per week. Once you achieve this milestone, we’ll then work closely with you to connect directly to your store.

What if I’m based outside of the U.S.?

No Problem. We ship to a long list of international countries. We can ship with USPS, FedEx, or UPS… and to top it off, we can even use your existing shipping account if you have one. 

I’m not sure what material or paper to use. Can you help?

We would first recommend checking out our Print Surfaces page. You can use the filters to discover popular print surfaces. Beyond that, we do recommend that you place an order for test prints prior to releasing prints for sale on your website. This will ensure that you know the end result, and it will give you the confidence to allow us to ship directly to your customers on your behalf. 

I really want my prints to be signed and hand numbered, what can I do?

We have a solution for you! We have a very specialized service whereby we can digitize your hand written signature, and use the file in a custom machine that signs prints on your behalf using a pen or pencil of your choice. Yes, Really.

We keep do this with a strict confidentiality, and you would be very surprised at the accuracy and ability of this machine to make it look hand signed. Contact us for more details.

Shipping Questions

How much does shipping cost?

The cost of shipping depends entirely on the final weight and dimensions of what we are shipping for you. While we do have standard packing methods, we don’t limit you to set sizes or one packing method, so the actual weight and dimensions of your shipment will vary. For Print on Demand, we bill you for the shipping when your order is ready to ship. Shipping rates are not calculated by us, or by any automated function on our side. We highly recommend using an ecommerce platform that can calculate rates for you. 

What about international customs fees?

Unless you create a specific policy for your web store, your customers will be responsible for any applicable taxes and fees associated with international shipments. Fees vary by country, and we cannot advise on specific fees or estimate how international customs could impact delivery times. We’ve found that it varies greatly from one country to the next.

How are orders packed for shipping?

Orders can be rolled in a rigid tube, flat packed, or – for large prints – rolled on a center core tube, and then packed into a box for added protection.

Can you print an invoice or note to include with the order and use my shipping label?

No Problem. We can do this, and there is no additional charge. You’ll just need to send us both documents as PDFs, and we can print on standard printer paper for you. 

Payments • Fees • Money $

How do I get paid?

You capture your own sales directly from your site. We simply invoice you for print costs + shipping + sales tax, where applicable. 

Do you take a percentage of the sales?

We don’t. Since we are the actual printer and not serving as a print broker, we don’t need to. We make money when you make money.

How much will I make on each sale?

It is completely up to you to decide. Prints and products have a set cost, and you decide what to add beyond that. 

OK, how much does all of this cost?

We start with a very affordable set up cost. The set up cost will depend on what we are doing for you. If you have an existing web store that we can simply connect to, then there may not be any set up cost at all. If we are integrating your site directly to our system, a small set up fee may apply. Please contact us for details.

Getting Started

Can I use my own domain name?

Yes, you certainly can. Since we are simply receiving orders, or connecting directly to your store, our services won’t have any impact on you using the domain of your choice.

Can I get test proofs of my artwork?

Definitely. In fact, we highly recommend it so that you get the best final product possible. Once you sign up, we will send you info about our proofing process. 

Will you scan my artwork for print?

Absolutely. Visit our scanning services page, or give us a call to schedule an appointment. We also have a Ship & Scan service for customers that are outside of Los Angeles.

Will you help me set up my store?

While we won’t do the actual work for you, we can certainly advise and help you get up and running as quickly as possible. You can set up a Phone Consultation here.

More Questions?